UPDATED PROTOCOLS FOR EXAMS AND PROCEDURES EFFECTIVE MARCH 23, 2020
 
In light of the Yuba-Sutter County directive to “stay home except for essential activities,” we have decided to adjust our practices accordingly to keep clients, staff, and patients as safe as possible.
 
Starting Monday 3/23/20, we will be limiting appointments/procedures to those considered “essential”. Please call us if you want your pet seen and if it is deemed essential we will schedule now, if not we will add you to a waiting list for the future.
 
Most wellness / non-essential appointments scheduled for the weeks of March 23 and March 30 will be rescheduled. Clients are currently being contacted regarding cancellations and will be contacted at a future date to discuss rescheduling, based on how the COVID-19 situation unfolds. Status of appointments beginning the week of April 6 will be addressed in the upcoming week.
 
We will be limiting the hospital to clinic staff only and will instead institute "Curbside Service" for clients .All appointments will be checked in and handled as follows:
 

• We ask that you CALL US FIRST at 530-742-8809 before coming down so we can decide if your pet will be seen.

 

• If you are ill in ANY way, are over age 65, have a chronic medical condition, are immunocompromised, or have recently (within the past 2 weeks) traveled out of the country, please remain home and send another individual (with no symptoms) to bring your pet - for urgent care only. If non-urgent, you will have to reschedule.

 

• When you arrive, please wait in your car and call from the parking lot. Receptionists will check you in over the phone. Please utilize our online forms (New Client, Anesthesia Release) and email to us in advance at info@marysvillevet.net or bring the completed form(s) with you.

 

• A technician will come to your vehicle, get the history for your pet, and take your pet into the clinic. Please remove your pet’s leash as we will use our own. All cats must be in carriers.

 

• Once the doctor examines your pet, they will contact you by phone to discuss treatment and to provide an estimate for care. If you approve, we will take payment over the phone, provide the recommended treatments/diagnostics, and return your pet to you in your vehicle. We will email receipts and pertinent records (if requested) within 24 hours.

 

• Prescription refills will be on a case-by-case basis. We encourage you to use our online store to request refills. It can be found on our website www.marysvillevet.net.

 

• Boarding will remain open, drop offs are to adhere to the same guidelines as above (call from the parking lot). NO OWNER ITEMS can be dropped off, other than pet’s own food.

 
Please feel free to call with any questions. We greatly appreciate your patience while we all navigate these uncertain times together. Our utmost concern is still providing the best care possible for your pet!
 
Sincerely,
The Doctors and Staff of MVH

 

Some of our favorite patients...

We are a team of dedicated veterinarians and paraprofessionals who provide cutting-edge medical and surgical care and outstanding service with an extraordinary, compassionate human touch. We are high-tech, but most importantly we are a very high-touch, family- and community-oriented full-service veterinary hospital. We believe that building relationships based on trust, respect, and integrity with our colleagues, coworkers, clients, and community is central to our mission- Promoting a healthy, active lifestyle for pets and their families, and fostering the human-animal bond.

What Our Clients Say About Us

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